16 June 2021
During an inspection looking at part of the service
Complete Quality Care is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection they were providing packages of care for 45 people in and around the Bideford area of north Devon.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
This targeted inspection looked at recruitment processes, so we did not seek the views of people using the service during this inspection.
We found historically recruitment practices had not been robust. This meant staff had been able to work before the right checks and references had been obtained. However, following an audit and meeting with the local authority’s quality assurance and improvement team (QAIT), recruitment files were more robust. This was because QAIT had been able to offer support and advice on safer recruitment, which included ensuring there was a clear audit trail from the application form, interview and seeking references and checks. This helped to ensure that only staff who were assessed as suitable to work with people who may be vulnerable, were employed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection –
The last rating for this service was good insert date last (report published 15 March 2019).
Why we inspected
We undertook this targeted inspection to check on a specific concern we had about recruitment practices. The overall rating for the service has not changed following this targeted inspection and remains good.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Complete Quality Care on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.