12 March 2013
During a routine inspection
People experienced care, treatment and support that met their needs and protected their rights. People's essential lifestyle plans were person centred and documented people's wishes in relation to how their care was provided. We observed that people choose how to occupy themselves in the service by listening to music, cleaning their home and playing games with staff to stimulate their sensory needs.
People who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. We spoke with staff and staff demonstrated an understanding of the safeguarding procedures and the different forms of abuse.
People that used the service told us that they were happy and received excellent support. People's relatives also told us that support was excellent.
There were enough qualified, skilled and experienced staff to meet people's needs. People were observed being supported by staff, it was clear that staff were experienced and understood the needs of people extremely well.