The Care Quality Commission

Archived: Oak Manor Nursing Home

Scarning, Dereham, Norfolk, NR19 2PG (01362) 694978

Provided and run by:
Caring Homes Healthcare Group Limited

Important: The provider of this service changed. See new profile

All Inspections

22 May 2013

During a routine inspection

We looked at the care records for nine people. We found that the service did not hold detailed information about the life histories of people using the service.

We were not able to speak with people using the service during our visit, as they were not able to convey their views to us verbally. However, we undertook an observation using the Short Observational Framework For Inspection (SOFI) in order to assess the outcomes people experienced during the time of inspection. Staff were observed laughing and joking with people and speaking with people in a way which they would be able to understand.

During our inspection of Oak Manor Care home, we observed that stair gates, similar to those used to maintain a child's safety in the home, were fitted to the bedroom doorways of seven people using the service. We found that the stair gate was potentially a restriction of these peoples' liberty and the provider did not act in accordance with legal requirements under the Mental Capacity Act 2005.

We reviewed the records of nine people using the service and found that each person had an assessment of their needs, risk assessments and care planning which included step by step instructions for staff on how to meet the person's needs.

We found that the premises had been maintained to ensure they were safe and suitable for those using the service. We also found that there were enough qualified, skilled and experienced staff to meet people's needs.

3 August 2012

During a routine inspection

As we were unable to communicate directly with people living at the home, we spent some time observing the care and support being provided.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. Our findings demonstrated that staff were kind, encouraging and reassuring to the people they were caring for.

14 July 2011

During an inspection looking at part of the service

Many of the people living in the home were unable to communicate verbally. We spent time observing and listening to staff interactions. Staff were observed being kind and patient. Staff spent time explaining to people what was happening around them.

19 April and 19 May 2011

During an inspection looking at part of the service

During our visit on 19 May 2011 we did speak with people who live in the home but, due to communication difficulties, we were not able to gather their views about the quality of the service provided.

20 December 2010 and 11 January 2011

During an inspection in response to concerns

The people living in the home all have dementia and the majority of people have associated communication difficulties. This means that it was difficult for us to gather verbal information during the visit to the home. Therefore, we spent considerable time in the communal areas of the home observing staff interactions with people.

We spent four hours observing people and staff in the two lounges. For two hours of this time, one of us carried out close observations of interactions between staff and a few identified people living at the home. This was carried out using the Short Observational Framework for Inspectors (SOFI) and the results of this are referred to in this report. Time was also spent looking at records whilst sitting in the main lounge.

We spoke with two relatives who both said that they feel that their relative is looked after well but that staff are very busy.

One of the people living in the home told us that they like their bedroom and that it is warm. Another person with whom we spoke said that they like the food and that they had particularly enjoyed their lunch.