29 January 2014
During a routine inspection
Care planning documentation detailed the support needs of people using the service. People we met confirmed that they had been fully involved in decisions about their treatment and support. Support plans were regularly reviewed to ensure support needs were kept up to date.
There were effective safeguarding training and procedures for protecting vulnerable adults and children in place to ensure that all staff were aware of their responsibility in reporting any incidents or allegations of abuse.
Staff received appropriate training and supervision to ensure that they had the required skills to effectively support people using the service.
There were policies and procedures in place to ensure that the quality and effectiveness of the service was assessed and monitored.