• Care Home
  • Care home

Cleeve House

Overall: Good read more about inspection ratings

49 Hornyold Road, Malvern, Worcestershire, WR14 1QH (01684) 564454

Provided and run by:
Cleeve House Care Limited

Latest inspection summary

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Background to this inspection

Updated 4 January 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out this inspection.

Service and service type

Cleeve House is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Notice of inspection

This inspection was unannounced.

What we did:

Before our inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service in the form of statutory notifications received from the service and any safeguarding or whistleblowing incidents, which may have occurred. A statutory notification is information about important events, which the provider is required to send us by law.

We asked the local authority and Healthwatch for any information they had which would aid our inspection. We used this information as part of our planning. Local authorities together with other agencies may have responsibility for funding people who used the service and monitoring its quality. Healthwatch is an independent consumer champion, which promotes the views and experiences of people who use health and social care services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We spoke with three people and two relatives. We also spoke with the registered manager, team leader, two care staff members and an externally employed movement and exercise instructor. We looked at the care and support plans for three people including assessments of risk and medicine records. We confirmed the safe recruitment of one staff member and looked at records relating to the providers quality monitoring, health and safety and staff training.

Overall inspection

Good

Updated 4 January 2019

About the service: Cleeve house is a residential care home that was registered to provide personal care for up to 23 people. At the time of this inspection 22 people were living there.

People’s experience of using this service:

People received safe care and support as the staff team had been trained to recognise signs of abuse or risk and knew what to do to safely support people. People received support with their medicines by competent staff members. The provider followed effective infection prevention and control procedures.

The provider supported staff in providing effective care for people through person-centred care planning, training, supervision. They ensured the provision of best practice guidance and support met people's individual needs. People were promptly referred to additional healthcare services when required. People were supported to maintain a healthy diet. The physical environment within which people lived supported their mobility and orientation needs.

People received help and support from a kind and compassionate staff team with whom they had positive relationships with. People were supported by staff members who were aware of their individual protected characteristics. People were supported to maintain their independence.

People took part in activities that they found interesting and stimulating. People were provided with information in a way that they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or visitors.

The provider had effective systems in place to monitor the quality of the service they provided and to drive improvements where needed. The provider and management team had good links with the local community which people benefited from.

More information in Detailed Findings below.

Rating at last inspection: Good (published 09 March 2018)

Why we inspected: This was a planned inspection based on the rating at the last inspection, ‘Good.’ At this inspection we found the service remained good in all key questions with an overall rating of ‘Good.’