Background to this inspection
Updated
5 May 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 01 April 2021 and was announced.
Updated
5 May 2021
What life is like for people using this service:
Natalie House was exceptionally well led. The organisation had clear aims and objectives of the service it provided and how this would be achieved with people’s involvement. People were supported in a caring and safe environment to work on individual goals around mental health recovery and independence.
The service worked in partnership with other professionals to achieve positive outcomes for people. There was a calm and positive atmosphere.
The service was clean and well maintained. People could enjoy communal areas such as the lounge, kitchen and garden or spend time in their rooms. Peoples choices and diversity were respected and promoted.
People’s medicines were managed and administered safely. People were supported to work towards managing their own medicines where appropriate. People were involved in the development and review of their care plans. People were supported in how they wished to spend their time. Activities were arranged within the service and facilitated in the community.
Feedback was sought from people and staff through meetings, questionnaires and engagement. People were encouraged to share their opinions and be involved in shaping the service’s development. Systems were in place to ensure regulatory requirements were met.
Rating at last inspection: Good (May 2016)
About the service: Natalie House provides fixed term accommodation and support for up to 10 people with mental health needs. At the time of the inspection there were six people living at the service.
Why we inspected: This was a planned inspection based on the previous rating. The service’s rating remained Good.
Follow up: We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.