During our visit on 29th January 2013 we looked at medicine administration records for four people and found that these had been completed correctly. There was a clear procedure in place for the storage and disposal of medicines that were no longer required or out of date.
We judged that the provider was meeting this outcome.
During the visit we inspected the care plans and assessments of four people who used the service. We saw that the plans had been completed with personalised information about how care needs should be met. We spoke with two support workers during the visit, who demonstrated a good understanding of people's needs and how they should be met.
We looked at staff training records and found that all staff had received mandatory training during induction. One member of staff we spoke to said "The training is phenomenal this is a great place to work and I'm proud how well the home works".
People's complaints were fully investigated and resolved, where possible to their satisfaction. The complaints procedure was available on the notice board next to the office.
During our inspection we found that people were not protected against all risks associated with the unsafe use and management of medicines. This was because controlled drugs were not stored safely and the administration of medicines was carried out but not recorded correctly.