8 February 2012
During an inspection looking at part of the service
During this inspection visit we looked at outcomes four and sixteen of the essential standards of quality and safety, under the regulations of the Health and Social Care Act 2008. Outcome four looks at the care and welfare needs of people using the service. Outcome sixteen looks at how the service assesses and monitors the quality of the services that people receive.
This visit was short notice. This means that we told the service that we were coming to carry out an inspection but we only told them a short time before we arrived. This was because we needed to make sure that the manager of the service was present as we needed her to provide us with information.
We looked at some of the records and documentation provided by the managers at the time of our visit. We also spoke with them about the management of the service.
Following our visit we telephoned people who used the service and their representatives. We received positive comments and people were happy with the care and support they received from the service.
We telephoned some staff members and spoke with them about what it is like to work for the service. We received positive comments from staff about the way the service supported them with their training needs. Staff felt that they were equipped with the skills to meet the needs of people.