6, 7 March 2014
During a routine inspection
Staff were well supported in their roles. Staff told us that they felt they had the right training for their role. People who used the service and their representatives told us that staff were well trained and met their care needs.
Our inspection of April 2013 found that there were not effective systems in place to monitor care documentation. The provider had submitted an action plan in April 2013. During this inspection, the provider and registered manager agreed that the action plan had not been achieved. The provider and registered manager told us that they were continuing to address this issue.
People spoke highly of the level of care they received, and staff were able to demonstrate knowledge of people's needs. However, there was a risk that people could receive inappropriate or unsafe care due to inaccurate records.