10 September 2013
During a routine inspection
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Comments we received were predominantly positive. People who used the service told us: 'It's a brilliant place and the staff are lovely.' 'It's a first class place. I couldn't be anywhere better' also 'It's a long day and there's not much going on.'
There were enough qualified, skilled and experienced staff to meet people's needs. One staff member told us: "It's always busy so we need to work together effectively.' One person who used the service told us: 'They (staff) always take time to chat with me.'
The provider had an effective system to regularly assess and monitor the quality of service that people received. The provider also had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.
People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.