7 November 2016
During a routine inspection
Newcross Healthcare Solutions Limited (Bournemouth) has a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Newcross Healthcare Solutions Limited (Bournemouth) provides nursing care, personal care and support to people who live in their own homes. At the time of the inspection they were providing over 800 hours per week to people living in Dorset.
People told us their care and support needs were met and that staff were kind, caring and respectful. People also said they felt safe and had confidence in the staff that worked for the service. However, we found that the management of people's medicines was not always safe and we could not be certain that people always received their medicines as they had been prescribed.
Staff knew people well and understood their needs. Care plans were detailed and regularly reviewed. This meant that there was always information for staff to refer to when providing care for people.
The provider had implemented satisfactory systems to recruit and train care workers in a way that ensured that relevant checks and references were carried out and staff were competent to undertake the tasks required of them. The number of staff employed by Newcross Healthcare Solutions Limited (Bournemouth) and the skills they had were sufficient to meet the needs of the people they supported and keep them safe.
People were protected from harm and abuse wherever possible. There were systems in place to reduce and manage identified risks. Staff understood how to protect people from possible abuse and how to whistle-blow. People knew how to raise concerns and complaints and records showed that these were investigated and responded to.
There was a clear management structure in place. People and care staff said was the managers were approachable and supportive. There were systems in place to monitor the safety and quality of the service.