• Care Home
  • Care home

Archived: Kenwyn

Western Road, Ashburton, Newton Abbot, Devon, TQ13 7ED

Provided and run by:
Devon County Council

All Inspections

2 July 2013

During an inspection looking at part of the service

The home was last inspected by the Care Quality Commission (CQC) in March 2013 and improvements were required related to the numbers of staff. During that inspection we found theere were not enough staff on duty to meet people's needs at all times. We followed up on the improvements required at this inspection and found that the provider had taken the necessary action.

At this inspecton we found sufficient staffing to meet the needs of the two people who lived at the home. We spoke with a team leader who said 'We have more than enough staff.' A care worker said 'We're a bit over staffed now.'

At the inspection in December 2011, in order to maintain compliance, improvements were needed related to the premises. Some fixtures and fittings were dated in appearance and not adequately maintained. This meant that people were not protected from the risks associated with unsafe or unsuitable premises. We followed up on the improvements needed at this inspection and found that the areas of the home used by people and staff were adequately maintained.

On the day of our inspection two people were living at the home and receiving care from the service. We, the CQC spoke with two people, the manager, team leader, two housekeepers and the cook/maintenance person. We looked at two care plans.

5 March 2013

During a routine inspection

During our inspection we spoke with a number of people who were living at Kenwyn. They told us they were all very happy to be there and were very complimentary about the care provided at the home. One person said, 'They're marvellous and look after us very well.' Another told us, 'I love it here. The staff really put themselves out to help you.'

There was a very relaxed, homely atmosphere at the home, with people who lived there and the staff getting on well and enjoying each other's company. Staff treated people with respect and supported them to remain as independent as possible.

Care records were personalised and gave staff clear guidance on meeting each person's individual needs. Potential risks to people had been assessed and plans put in place to minimise the risks. People's healthcare needs were met and medicines were managed well so that people were given their medicines safely and as prescribed.

The provider had a quality assurance system in place to make sure that a high quality service was being provided. People who lived at the home, their relatives, other professionals and the staff were given opportunities to air their views about the service being provided. One person we spoke with said, "It's very good. I've never had to complain." Staff told us how much they enjoyed working at Kenwyn.

However, there were not enough staff on duty to make sure that people's needs were met at all times.

5 December 2011

During a routine inspection

People talked positively of their experience at Kenwyn. One person described their experience as 'very pleasant' and enjoyed the 'good food'. They described the staff as 'quite helpful, most of them'. Another person said that everything was going 'very well' at the home.

A new form of care planning and documentation had recently been implemented. The structure and style supported a focus on the person as a whole and involvement of people in their care was clear. One person when asked about how they had been involved in their care plan said 'I looked at my paperwork and I'm happy with it.' Another person said 'I did get a chance to read it and I'm happy with it.'

Staffing levels were restricting the opportunities for people to take part in activities. When one person was asked what they did in the day they said 'not a lot at the moment, nothing. One thing I would like to do is go shopping'. Another person said 'there is not much to do. I watch TV in the evening.'