During a check to make sure that the improvements required had been made
We contacted the provider asking them to send us evidence to assure us they had systems in place to regularly monitor and provide appropriate training for staff so people receive care and support based on best practice. As part of this review we did not speak to people using the service.
The provider sent us this information and we looked at how potential risks had been managed. The provider had taken our previous findings of non-compliance with the training and support of staff seriously. We were satisfied they had acted in both a robust and timely way and had ensured action was taken to make the necessary improvements and concluded the provider was compliant.