Archived: Green Lane

At the time of our inspection seven people lived at 219 Green Lane. During our inspection we spoke with or spent some time with four of the people who lived there, staff on duty and the registered manager. We later spoke with five people's relatives.

As a few people had complex needs and were not all able to verbally tell us about the service they received we used different methods to help us understand their experiences, including observation. We observed good interactions between staff and the people who lived there. We observed that people smiled when staff engaged with them. We spoke with some of the people who lived there and asked if they were happy there. One person told us, 'I am happy here. Staff help me and are kind.'

We found that people who lived there were treated with respect and dignity. We also saw that people's independence was promoted whenever possible. One staff member told us, 'Some people cannot use verbal language to communicate, but use non-verbal gestures to communicate their choices about things to staff. For example, people are encouraged to point to what they want.'

We saw that people's needs had been assessed by a range of health care professionals including specialist doctors and the dietician. This meant that staff had enabled people to have their health care and safety needs monitored and met.

We found that processes were in place to protect people from the risk of harm or abuse. One relative told us, 'I am happy with my relatives care and feel that they are safe there. I have no concerns or complaints.'

We found that the premises were suitable for the people that lived there. Overall we found that it was homely, bed rooms were personalised and the premises were adequately maintained.

We saw that systems were in place to monitor the quality of the services provided so that, when necessary, actions could be taken to make improvements.

At Green Lane we found a programme of care that clearly supported individual's (or others acting on their behalf) with their needs, from the point at which there were referred to the service, or before if required, to the point where they left the service.

This care programme ensured that people who used the service were protected from the risk of abuse.

All the evidence collected about staffing demonstrated that there were enough qualified, skilled and experienced staff to meet people's needs and staff were positive about the training they had received and the usefulness of this in their role.

From the evidence collated it was also clear that people who used the service were asked for their views about their care and treatment and they were acted upon. In addition there was a clear system in place to assess and monitor the quality of the service provided which included provider inspection visits.