Coquet Trust

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People told us staff enabled them to make their own decisions and choices. Some people accessed the local community without support. A person commented, “I choose what I want to do.”

Staff supported people in line with needs and preferences. They involved people as much as possible to help ensure they received personalised care. One staff member said, "[The support] is very structured to meet [person’s] needs. They are fully involved in personal care.” They went on to tell us because of this the person had a much better quality of life.

People and relatives had opportunities to provide feedback about the care provided, including regular reviews. This helped to make sure support was personalised to each person’s specific needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.