The Rosary Nursing Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us their independence and choice was promoted. Throughout the assessment we observed staff offering choices to people. People told us there were a range of activities on offer that they could attend if they chose. People were able to engage with local community organisations.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff described how they supported people to maintain their independence. One staff member told us, “We know the residents and build a rapport, we ask them if they would like to do things for themselves and step in if they need support.” Staff told us how they supported people with choice and control. One staff member told us there was, “No routine.” They said, “You have to try to walk in their [people’s] shoes. You have to adjust to people’s needs. Just go with the flow really.” The registered manager told us about the links they had with the local community. This included connections with a local primary school and nursery, the sea cadets, salvation army, local choir and hairdresser. They also told us how they accessed a well-being platform of activities for older people. Care plans gave information about people’s choices and preferences. For example, one night care plan said, ‘Ensure light is left on as (person) doesn’t like it turned off. Leave toilet door half open.’ Some care plans were person centred describing people’s preferred routines, likes and dislikes, others required additional information.

People told us their independence and choice was promoted. One person told us, “Yes, staff ask if I want to go to the lounge each day, I feel very respected.” A relative told us, “[Name of relatives] choices are accepted, and I am grateful for the independence that is available.” Throughout the assessment we observed staff offering choices to people. One relative told us the registered manager had ensured their loved one had the equipment they needed to be as independent as possible. Visitors told us they were welcome at the home at any time. Our observations of staff’s interactions with people were positive. Staff knew people well and people knew staff. Staff were relaxed in their interactions and had time for people. Staff listened to people and responded to them. People told us there were a range of activities on offer that they could attend if they chose. One person told us, “There are lots of things going on during the day. I join in when I want to. It's baking today, I might go along to that. I did the quiz earlier.” During the visit we observed a therapy dog came into the home which created some discussions around people’s former pets. The dog was taken to people’s rooms if they liked dogs. We saw 1 person’s face light up at the dog and another happily fed the dog biscuits.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.