We spoke with four people who used the service. They told us they experienced good care and their healthcare needs were met.We asked people if they were not happy about their care or treatment what they would do and people told us they would speak to the care workers or the registered manager. One person told us 'It is a safe happy place. I am quite content here. The people here are lovely and the carers are very nice.'
People told us there was enough trained care workers to support them with their needs. One person said 'They (care workers) are very good and help me do things for myself and help me be active and independent.' Another person told us the care workers 'Understand me and know how to support me.'
People we spoke with told us they were fully consulted about their care plans and had been asked for their views about the service they received. They all said their privacy and dignity was respected and they felt safe with their care workers.
People told us they did different things each day which they enjoyed. One person told us 'I went fishing for the first time in my life last week and didn't think I would like it but they (care workers) encouraged me to go and I caught lots of fish it was great. I am looking forward to going again.' Another person told us 'I am happy and glad I moved here.'
Everyone we spoke with told us they found their care workers honest, reliable and trustworthy.