25 June 2012
During a themed inspection looking at Domiciliary Care Services
We spoke on the telephone with 15 people who use the service or to their main carers ( a relative or friend) and visited four people in their own homes to gain their views about the service. People told us that staff always treated them well and listened to what they had to say. One person told us, 'I was involved in how my care would be arranged and they look after me well'; another person said 'staff are good' and 'they always ask me what I need doing on the day'. Everyone spoke positively about their care workers and felt that they fully supported their care needs. All the people said that all their care workers spoke with them in a calm and respectful way.
People we spoke with told us that their care was personalised to their needs.
People's preferred names were used. People said that they were happy that their care workers adapted very well when changes were made to their care package.
One person could not recall the detail of their care plan but they said they had
been involved in discussing and reviewing their care with a supervisor from the agency. One person said, "I have a care plan, I helped devise it with the care worker, it's regularly updated every six months"
People felt that staff were well trained and understood their needs.
People told us that they felt safe and if they had concerns they would speak with a family member, friend or somebody from the office.