- Homecare service
Westhope Care Limited - 11 Kings Court
Report from 18 July 2024 assessment
Contents
Ratings
Our view of the service
Westhope care limited provides personal care and support to 5 people in a shared house setting in Horsham. The service provides support to people living with learning disabilities, physical disabilities and or Autistic people. We carried out our on-site assessment, including a visit to the registered office and to the supported living shared flat, on the 23 July assessment activity started on 21 July 2024 and ended on 27 August 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgments about services supporting people with a learning disability and autistic people and providers must have regard to it. The assessment was prompted in part following another assessment at one of the providers other local services, where we found significant shortfalls in the quality of care. Westhope care was one of several services under the national brand of Accomplish, part of the Keys group. The registered manager had left the service and the provider had planned for an interim experienced manager to support the service. A new manager had been recruited and was awaiting a start date. We looked at 14 quality statements within the key questions of Safe and Well led. We found 3 breaches of the legal regulations in relation to the need for consent, staffing and governance. People’s rights were not always upheld, systems to monitor, manage and deliver good care were not always in place and the provider had not ensured managers and staff had the skills and knowledge they needed to practice safe and effective care.
People's experience of this service
People told us they could talk to staff and felt safe living in the service. The people we spoke to expressed they were happy with their staff. However, our assessment found elements of care did not meet the expected standards. Some people told us they would like to go out more and have more to do. People did not have their rights upheld as they should with a tenancy and supported living arrangements. We spent time observing the support and communication between people and staff in shared areas of the house. We observed staff not always supporting people in a person-centered manner. The provider had not always ensured staff had received effective training to support people’s individual needs and had not always monitored staff skills or competence.