19 September 2013
During a routine inspection
The three people we observed clearly communicated through their body language they were satisfied with the care and support they received. We observed that they were offered support that ensured their individual needs were met and independence encouraged. Staff were friendly and respectful in their approach and interacted confidently with people, respecting the individual's dignity and skilled at communicating effectively with them.
We noted people were involved in making decisions about their support and how they spent their time. Within the care files we saw care documentation had been signed by the individual or their representative to confirm their involvement and agreement with their provision of care. We found evidence of mental capacity assessments being completed for people and full involvement of appropriate professionals in the decision making process leading up to such assessments.
We reviewed the quality assurance processes in place within the home and found that these ensured that the service monitored the care that was being delivered to the people who used the service.