During our visit we spoke with three people who used the service, three relatives, one health care professional and six members of staff. We spent time observing how staff interacted and supported people. Not everyone at the service was able to communicate with us because of their complex needs.We saw staff treated people with respect, for example calling people by their preferred names. They engaged them in conversations throughout the time we spent at the service.
One person told us that they thought the staff were 'Really caring' and 'Do anything for us.'
The relatives of the people that we spoke to told us that they had been involved in their care plans and that the home contacted them about any changes. One relative told us that the home was 'Absolutely wonderful.'
We saw that there were a limited number of activities on offer and people were only usually taken out when the relatives took them.
We found that staff were aware of procedures around safeguarding vulnerable adults. However, the home had in place digital key pads on the doors which lead out from the living room which prevented some people from leaving the room. The manager was unable to tell us why these key pads had been put in place.
The home had systems in place to monitor the quality of the service and to identify when things needed to be improved. We saw that this included dealing with complaints from relatives and auditing the health and safety of the home.