17, 18 December 2012
During a routine inspection
During this inspection we visited five people in their own homes and talked to them and their relatives about the care they received from Altogether Care. All of the people we spoke with told us they were very happy with the service they received.
People told us that care workers treated them with dignity and respect and provided all the help and care they needed. They told us the carers completed their personal care in a friendly and respectful manner.
One person we spoke with told us 'I feel brilliant after they have been, everything is so tidy and clean and I really look forward to their visits, they are really good company'.
Everyone we spoke with told us where possible they received support from a regular team of care workers and they were able to build good relationships with these people.
We spoke with four members of staff and they stated the agency had provided thorough training and gave them good support in order for them to provide effective personal care.