Kibblesworth

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This was the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. 

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. A relative said, “The great strength of the service is the positive atmosphere – staff are friendly and welcoming which is a huge help to those of us coming in from outside.”

The service treated people as individuals and was exceptional in how they made sure people’s care, support and treatment met people’s needs and preferences. The service took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The registered manager actively promoted an approach where people were truly respected and valued as individuals and empowered to be partners in their care. Staff went above and beyond to support people reach their full potential. One person told us how staff had worked with them every step of the way on their journey to recovery. They found the support was very balanced and tailored to their needs as staff never pushed them to hard or not enough. Now they were delighted to be living in their own flat in the service. Everyone spoke about the strong, visible person-centred culture implemented by care staff. A staff member said, “Working at Kibblesworth is like working with a family, everyone ranging from support worker to management work as a team, allowing the best possible care to be given to the residents.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff promoted people's rights and supported individuals make choices around how they lived their lives and reached their aspirations.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were very knowledgeable about each person using the service and could describe their needs, including how any of their cultural needs were met. A staff member said, “I am genuinely excited to come back to work for each shift. I find each day to be different here and seeing the progress of the residents is truly heart-warming and we’re all so proud of the resident’s individual progress.” A professional said, “They are flexible in their approach to ensure clients’ needs and wishes are met and will adapt when needed to maintain client’s quality of life. Support staff always seem happy and friendly which creates a welcoming environment and one in which my clients report they feel safe and valued.”

The service always cared about and promoted the wellbeing of their staff, and was exceptional supporting and enabling staff to always deliver person-centred care. The service ensured staff were highly motivated to offer care and support that was exceptionally compassionate and kind. All care staff confirmed that the service supported their wellbeing to make sure they could give their best to people when at work. A staff member told us, “On a personal level, management are always willing to listen and help with any personal issues that arise.” Another staff member said, “It has been a great experience having good support from the managerial team and the team leaders, in undertaking my job role.” The registered manager was very empathetic and constantly considered how events at the service might adversely affect staff and people who used the service. Following a recent unexpected death the registered manager considered the impact this might have had and organised for counselling services to visit the service. Staff described how this support had greatly assisted them to support people who used the service come to terms with their loss.