Archived: The Orchards

One person told us, "When I am unwell I need the staff to help me and they are just great. I get the help I need here".

We found that appropriate checks had been conducted before staff began working at the Orchards. Records relating to staff and people living in the home were kept securely and maintained to reflect their current care needs.

We found that people's views and wishes were listened to and they had access to an effective complaints procedure. One person told us, "I enjoy going to the meetings. We talk about what we want and are always asked if there is anything wrong or if anything could be made better...They really do listen."

We found staff to be well supported and appropriately trained and those living at The Orchards looked comfortable in their presence. Methods for monitoring the quality of service provided had been established and systems had been developed in order to protect the health and safety of those living at the home.

Comments received included:

"I get on really well with Jean (the manager). I love her to bits. She is very kind and helps everyone. I will help her too. She is a great manager."

"I love doing my laundry job and I have just got a pay rise you know."

"I am in a play. I am looking forward to doing it when everyone is watching."

During our inspection we assessed standards relating to care and welfare and how the home safeguarded people from abuse. Standards relating to staff training and monitoring the quality of service provision were also inspected. We did not identify any concerns in any of the outcome areas we assessed.