Archived: The Regard Partnership Limited - Tolworth Park Road

Updated 29 May 2019

The inspection:

• We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

• This inspection was carried out by one inspector

Service and service type:

• The Regard Partnership – Tolworth Park Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Regard Partnership – Tolworth Park Road accommodates up to six people in one adapted building.

• The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

• This inspection was unannounced.

What we did:

• We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.

• On the day of inspection we spoke with one person living at the home and one relative. We spoke with two support workers and the home manager. Following the inspection we made contact with three relatives.

• We reviewed two people’s care files, three people’s medicines records and a range of other documents in relation to the care people received. We reviewed three staff files and other relevant documents relating to the service.

Updated 29 May 2019

About the service:

• The Regard Partnership Limited – Tolworth Park Road is a care home is a ‘care home’. At the time of our inspection five people were living at the home, of varying ages.

People’s experience of using this service:

• People were not fully supported to engage in meaningful activities that were important to them and improved their social skills. Staff were not always fully responsive in engaging people in non tasked based activities.

• Improvements were needed to ensure the premises were updated to meet the needs of all the people living at the home, primarily affecting use of the bathroom facilities and space for night staff.

• We have made a recommendation in relation to supporting staff to understand how to safeguard people from abuse.

• People received their medicines in a safe way, with records being kept up to date and accurate.

• Risks to people were regularly assessed and the premises were maintained safely.

• People were cared for by staff that had been suitably vetted, and received regular training, supervision and appraisal.

• People received meals in line with their preferences and were supported to access healthcare services.

• Staff demonstrated a compassionate attitude towards people they cared for and treated people with privacy and dignity.

• Complaints were appropriately managed and responded to.

• Comments in relation to the management were overall positive with staff telling us they received a good level of support.

Rating at last inspection:

• At our last inspection of 04 January 2017 we rated the service as ‘Good’. (Report published 01 February 2017)

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk