This inspection was carried out by an Inspector who helped answer our five questions: Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led? Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, the staff supporting them and from looking at records.
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
Safeguarding procedures were in place and staff were trained and understood how to safeguard the people they supported.
The rights of people who use the services were promoted. They were involved in the decision making on matters concerning them and in the running of the home.
Medications were handled safely. There was a medication procedure in place. Risks were assessed around the handling of medication and the effects of medication. Staff were trained and inducted fully before they could administer medication.
There were systems in place to ensure high standard of health and safety.
Is the service effective?
People were involved in their care needs assessment and in developing their support plans. Their support plans were tailored to reflect their individual needs and the outcomes they wanted to achieve. Other professionals were involved where required.
Is the service caring?
People were supported by attentive staff. Staff were patient, encouraging and caring. They spoke to people with respect. We saw positive interactions taking place.
Staff listened to and supported people in a relaxed manner. People commented that they liked living there and liked the staff. We saw that staff were not rushed and spent time with residents talking to them or in activities.
Is the service responsive?
People completed a range of activities in and outside the service regularly. They home responded quickly to the changing needs of people. They understood the individual needs of the people they worked with and supported them accordingly.
Is the service well-led?
There were a range of quality assurance systems in place by the provider. They consulted with families, people who used the service and staff using various methods such as surveys and meetings to obtain their views on service delivery.
Staff told us they were clear about their roles and responsibilities. Staff had a good understanding of the ethos of the home and quality assurance processes in place.
Staff had regular supervision sessions, appraisals and team meetings to ensure they were adequately supported to do their jobs effectively.