Background to this inspection
Updated
19 August 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection and took place on 3 and 6 July 2015.
The inspection was carried out by one inspector.
During the visit, we spoke with four people who use the service, two care staff and the registered manager. There were four people living at the home.
Before the inspection, we checked notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.
During our visit we observed care and support, was shown around the home and checked records, policies and procedures and maintenance and quality assurance systems. We also looked at the personal care and support plans for three people using the service.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Updated
19 August 2015
This was an unannounced inspection and took place on 3 and 6 July 2015.
The Regard Partnership Chertsey Road is a care home providing support for up to five people with a learning disability. It is located in the Whitton area.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
In February 2014, our inspection found that the service met the regulations we inspected against. At this inspection the home met the regulations.
People and their relatives said they were happy living at the home and with the manner in which staff provided care and support. People chose their activities, made their own choices and the house was safe. During our visit there was a welcoming, friendly atmosphere and people came and went doing activities and interacting with each other and staff. The activities were varied and took place at home and in the community.
The records were kept up to date, covered all aspects of the care and support people received, their choices, activities and safety. People’s care plans were fully completed and the information contained was regularly reviewed. This supported staff to perform their duties efficiently and professionally. People were encouraged to discuss their health needs with staff and had access to GP’s and other community based health professionals, as required. People were supported to choose healthy and balanced diets that also met their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. They said they were happy with the choice and quality of meals they ate.
People knew who the staff that supported them were and the staff knew them, their likes and dislikes. They were well supported and they liked the way their care was delivered. Relatives also said staff worked well as a team and provided them with updated information. They had appropriate skills and provided care and support in a professional, friendly and supportive way that was focussed on people as individuals. The staff were well trained and accessible to people using the service and their relatives. Staff said they enjoyed working at the home and that the organisation was a good one to work for. They received good training, support and there were opportunities for career advancement.
People said the management team and provider were approachable, responsive, encouraged feedback from people and consistently monitored and assessed the quality of the service provided.