2 March 2016
During a routine inspection
We visited Foulden Road on 2 March 2016 to undertake an inspection of the service. The inspection was unannounced. The inspection team consisted of two inspectors.
We checked information that the Care Quality Commission (CQC) held about the service which included a Provider Information Return (PIR), previous inspection reports and notifications sent to CQC by the provider before the inspection. The PIR is a form that asks the provider to give some key information about the service, including what the service does well and any improvements they plan to make. The notifications provide us with information about changes to the service and any significant concerns reported by the provider.
We spoke with four people, one relative and a health and social care professional who was visiting on the day of our inspection. We spent time observing the care people received and listened to a staff handover. We contacted the community mental health team (CMHT) and spoke to two health and social care professionals to gather information regarding the service.
We looked at the records in relation to four people’s care including their medicines records. We also spoke with one care worker, two personal support assistants, the chef, cleaner and the registered manager. We looked at records relating to the management of the service, staff training records, and a selection of the provider’s policies and procedures.