Edendale Lodge

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment 22 May 2024 to 6 June 2024. We found that people were receiving a good standard of care and that staff and management knew people well. Staff treated people with kindness and compassion, and there was a positive and friendly culture in the service. Areas for improvement were identified, and these were mainly in their procedures and documentation, some of which had already been identified by the registered manager and were being worked on. The environment needed improving in some areas and action was taken immediately by the provider following our feedback.

People's experience of this service

People and their relatives gave very positive feedback about living in the service. They told us they were cared for by kind and thoughtful staff, who knew them well. We heard that people were encouraged to be as independent as possible, and had opportunities to go out and enjoy trips which reflected their interests and hobbies. Relatives felt well informed and able to raise any issues, however minor with the staff or management team with ease.