Heathside Residential Home

Updated 12 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 29 January 2021 and was announced.

Updated 12 February 2021

About the service

Heathside Residential Home is based in Leigh and is owned by Wigan Council. The home can accommodate up to 23 older people living with a diagnosis of dementia, as well as provide reablement support for up to seven people, within the newly constructed Heathside Assessment Pathway Service (HAPS). At the time of the inspection 25 people were living at Heathside Residential Home.

People’s experience of using this service and what we found

People spoke positively about the exceptionally high standard of care and support provided at Heathside Residential Home, stating they would definitely recommend the home to others. The home was described as being extremely responsive to people’s needs and strove to provide personalised care which was focused on supporting people to achieve their goals and wishes.

People’s independence was encouraged and promoted. We saw people had developed positive relationships with the staff, who knew people well and how best to care for them. Staff were highly motivated and compassionate, happily providing support outside of scheduled shifts, to accompany people on outings and activities or achieve goals they wanted to fulfil.

People told us they felt safe living at the home. Relatives also felt their loved ones received safe care, provided by staff who were kind, caring and respected people’s privacy and dignity.

The home used a wide range of assistive technology and equipment to supplement the care provided by the staff. This had a positive effect in reducing falls and improving people’s quality of life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were complimentary about the food and drink provided, telling us enough was provided and they were offered choice. People requiring a modified diet received these in line with guidance.

People reported staff were competent and knew how to do their jobs. Staff also told us they received sufficient training to carry out their roles.

Care files contained personalised information about the people who lived at the home and how they wished to be supported and cared for. People and relatives told us they were involved in care planning and reviews.

Where people required support at the end of their life, this was carried out respectfully, compassionately and with professionalism.

Peoples’ social and recreational needs were met through a comprehensive activity schedule. A mix of activities were organised throughout the week which catered for all interests and abilities. This included regular access to the local community either individually or as a group.

The home had a range of systems and procedures in place to monitor the quality and effectiveness of the service. Action plans had been completed to promote continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (report published January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.