Sunningdale House Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were treated as individuals and their views sought and listened to. People were asked for their views on how the service was managed and they knew how to complain. People, relatives and staff said they felt listened to and were confident in the management of the service. People were aware of how to raise any concerns but said they had no cause to complain. Where a relative had raised minor issues, these had been addressed. Comments from people included, “No I have no complaints… They're all very good to me here” and “No, (complaints) but I would speak with one of the girls if I had. They would listen to me”. People told us they had access to healthcare professionals when needed to ensure the best possible outcomes for their health. Healthcare professionals expressed confidence in the staff team and confirmed referrals were appropriate and timely. Comments included, “We have no concerns about the standard of care that is given to the residents” and “I think the home seems to work well with me. The staff appear very caring towards the residents”.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People received care and support that was personalised, coordinated and worked well for them. People said they could see their GP or other health professionals when needed. Professionals confirmed the service worked with them in line with people’s specific needs. People told us they felt safe and confident to raise any concerns they might have. They said they felt listened to and were confident in the management of the service.

Care files showed evidence of professionals working together. For example, the service liaised closely with various health and social care professionals which had proven beneficial to people living at the home. Where recommendations had been made, these were incorporated into people’s care plans. The provider had not received any formal concerns or complaints. They shared with us several compliments they had received. People were regularly asked to provide feedback at residents’ meetings and minutes of any discussions were kept and shared with residents, relatives and staff for them to know people’s feedback. An annual satisfaction survey was also used to gather feedback. This was last completed in December 2022 and showed a high satisfaction rate. The Registered Manager was working to get the 2023/2024 satisfaction survey out to people, families and staff. Feedback gathered during these processes were shared with the team and actions taken to improve people’s experience.

The service worked with other health and social care professionals in line with people’s specific needs. Feedback from professionals showed the service was responsive and worked collaboratively with others to ensure good outcome for individuals. Staff advocated for people when necessary to ensure they had access the right support or treatment. Staff described the registered manager and other senior staff as approachable and helpful.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.