- Care home
Pratt House
Report from 9 January 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 13 March 2024 to 18 April 2024. Pratt House provides accommodation for adults and older people requiring personal or nursing care. At the time of our assessment 27 people were living at the service. We found person centred, safe care was provided with risks to people identified and mitigated. Whilst there had been an increase in medicine errors within the service this was identified, and actions taken to promote safe medicine practices. We found some handwritten medicine records were not in line with the provider’s policy and there were gaps in medicine storage temperature records. This was addressed by the registered manager during our visit. Systems were in place to promote learning from accidents, incidents, complaints and safeguarding concerns to keep people safe. Staff had been suitably recruited, inducted, trained, and supported in their roles. Staffing levels were sufficient to meet people’s dependency needs. The service was led by an experienced registered manager with good governance and effective communication systems established. Feedback was encouraged to promote a positive culture, continuous improvement and good outcomes for people.
People's experience of this service
People and their relatives were happy with the care provided. They felt safe and had positive relationships with the staff and the registered manager which promoted their safety.