Lee House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them of being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People reported receiving the standard of care described in this quality statement. People understood their right to be treated equally and fairly and were provided with the care and support they wanted based on their specific needs. People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice. People described staff as kind, caring and compassionate. A person said, “Staff respect us and treat us so well. They [staff] often go above and beyond what’s expected of them. All the managers and staff who work here are absolutely amazing.”

The providers processes demonstrated that people were receiving the standard of care described in this quality statement. People’s care records contained current information about their wishes in relation to how their social, cultural and spiritual needs should be met so that staff had access to information about how people should be supported with their specific needs. Training records showed staff received equality and diversity training as part of their role to help them make sure people were not subjected to discriminatory behaviours and practices. Records maintained about activities and events at the service, showed staff actively supported people to meet their specific needs by arranging special events and occasions to openly celebrate these in an inclusive way. For example, the traditional Scottish Burns night celebrations was being organised by staff as a number of the people living at the care home had Scottish heritage. In addition, various religious services took place at the service for those that wished to celebrate their faith. On the day of our visit, people were taking part in sing-along event being led by a visiting community group from the local area, which was well attended and thoroughly enjoyed by everyone who participated.

Managers and staff feedback demonstrated people were receiving the standard of care described in this quality statement. Staff understood people had a right to be treated equally and fairly, and to receive care and support that met their specific needs. Staff knew people well as individuals and knew what their preferences, likes and dislikes were. Comments included, "I treat people as individuals and respect all regardless of their background" and "People have got the right to live without discrimination."

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.