Eastfield Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received care in a personalised way, care and support needs were planned with people to meet their specific needs. The staff we spoke with showed a good understanding of people's needs, and information in the care plans supported this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

There was evidence people had advocates where required to represent their interests and support their involvement in their care. A relative told us how they had raised an issue and staff had arranged for a health care professional to come and discuss it with them and their loved one.

Senior staff told us how they involved people and their families in the care planning process, care plans were then reviewed monthly with input from people and relatives and where needed updated. Staff were then updated on any changes via the daily handover.

Throughout our onsite visit we saw staff understood people's needs and preferences and how to respond to them.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.