Ravenshead Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. Comments included, ‘I am a nervous patient, but (dentist) chatted with me first and asked me questions to see what if any problems I may have. (They) managed to put me at ease and explained my treatment plan thoroughly after my checkup’. Also, ‘Excellent experience throughout. Patient centred care from medical and nursing staff. Always felt at ease’. Patients said staff were professional, courteous and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected.

Staff were aware of their responsibility to respect people’s diversity and human rights. We were given examples of how staff supported people with additional needs, including familiarisation visits, longer appointments at times that best suited patients’ needs and adjusting the lighting in surgeries to meet the needs of neuro divergent patients. Additionally, a member of staff had received training to enable them to act as a dementia friend. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.