13 July 2012
During a routine inspection
People living at Knightsbridge House told us that they were happy there; some people did not choose to be there as they were detained under the Mental Health Act. They told us they 'liked the interaction with the staff'. They said they were able to give their opinion, for example about the food or what they wanted to do and they felt respected and heard.
For some people living at the home, because of their level of illness or diagnosis they were unable to directly communicate their needs and views. Because of this we used the Short Observational Framework for Inspection (SOFI) in one of the lounge areas. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
Our SOFI observation showed that staff were aware of how different people expressed their decisions. This meant that people who were unable to communicate verbally were still able to express themselves and staff mostly responded to their choices.
We had received information of concern regarding consent and treatment at Knightsbridge which we looked at as part of our inspection.