Eden Mansions Nursing Home

Updated 10 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC's response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

The service had been identified for use by the Local Authority as a designated care setting in response to the Winter Plan for people discharged from hospital with a positive Covid-19 status. This inspection was to ensure that the service was compliant with infection control and prevention measures.

This inspection took place on 24 February 2021 and was announced

Updated 10 March 2021

About the service:

Eden Mansions is a care home and was providing personal and nursing care for up to 106 people. At the time of the inspection there were 100 people living at the service, some of whom were living with dementia. Accommodation was provided across four separate ‘villas’ within the main building.

People’s experience of using this service:

People continued to be protected from abuse and avoidable harm. There were sufficient staff to meet people’s needs and safe recruitment procedures were followed. Medicines were administered and managed safely and staff used personal protective equipment [gloves and aprons] effectively to prevent and control the spread of infection.

The service continued to be effective. People’s needs were assessed and personalised care plans developed to ensure that effective care was delivered in line with legislation and good practice. People were supported by well trained and knowledgeable staff. A choice of nutritious food was offered which people were complementary about. When people were unable to make decisions about their care and support, the service was working within the principles of the Mental Capacity Act 2005. People were supported to access a range of health and social care services to maintain their health and well-being.

People and visitors told us that staff were kind, treated them with respect and without discrimination. Visitors were made to feel welcome within the home. People had access to advocacy services when needed to ensure their rights were protected.

People were supported by staff who had a good understanding of their care and support needs and personal preferences. Each person had a personalised care plan so that the care delivered was tailored to their needs. An activities team co-ordinated a daily programme of activities based upon the likes and interests of the people living at Eden Mansions. People and visitors we spoke with knew who to speak with if they had any concerns or complaints.

Although there had been changes to the management team since the last inspection, the service continued to be well-led. There was a process to assess and monitor the quality of the service. Staff and the management team promoted a person-centred and open culture, working well with other agencies.

Rating at last inspection:

At the last inspection the service was rated Good. [5 September 2016].

Why we inspected: This was a planned inspection based on the previous rating.