Cera - Essex and Havering

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We did not look at all quality statements for Caring at this assessment. The service was Caring. People’s individual needs and preferences were well documented, and this was reflected in their care, treatment, and support.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

It was evident from how people spoke about their staff that they felt respected and cared for. One person said, “I think the carers know me pretty well and they take an interest in my flower arranging. They have a bubbly personality and talk to me a lot and about my hobbies.” Another person said, “I think the carers are easy to get on with and I feel very relaxed and talk about anything to them. They understand what’s important to me. They know what I need and don’t need.”

A staff member said, “To promote dignity, I ask my client to choose what they would like to wear for the day, I offer choices for breakfast and always try to make food look tasty and healthy as much as possible.” “I engage in conversations; I like to ask what the person is going to do for today, if they have any visitors or plans.” “To ensure privacy I close blinds or shut curtains and close doors while supporting people with personal care.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

A relative said, “Staff are very good with supporting [relative], supporting with so much patience and encourage [relative] to do the things they can still do themselves.”

Reviews of people’s care were undertaken, and people and relatives were actively involved. Staff understood person centred care and were able to explain how they ensured people were given choice and control in their lives. Staff spoke positively and warmly about people and gave examples of person-centred care. One staff member told us they encouraged people to do as much for themselves as possible and they assist when needed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.