- Homecare service
AMG Care Services Ltd
Report from 21 November 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 5 December 2024 to 13 December 2024. The service is a care at home service providing support to older people and people living with dementia. This was a responsive assessment to review the providers actions to our last assessment. We assessed six quality statement in safe, all the quality statements in effective, caring and responsive and two quality statements in well led. The service had 4 breaches of regulation from the April 2024 assessment in relation to safe care and treatment, staffing, fit and proper persons employed and good governance. In this assessment we found the provider had made some improvements. However, they remained in breach of safe care and treatment and good governance regulations. Specific risks to people were not always assessed, monitored and managed to keep them safe. Mental capacity assessments and best interest decisions were not always in place where people lacked capacity to make their own decisions. A new care manager had recently joined the service, they had created an action plan they were working on and had started to address the concerns identified during our assessment. Governance systems and audits were not always effective in identifying or addressing areas for improvement. However, we did receive positive feedback from staff and people using the service. Staff understood their roles and responsibilities and had the right skills, qualifications and experience to provide safe care and support. There was a good learning culture in which managers investigated incidents thoroughly. Staff treated people as individuals and made sure people understood their care and treatment to enable them to give informed consent. People were involved in decisions about their care and were treated with kindness and compassion. A person said, “I definitely feel safe, no concerns at all, I feel very satisfied with their care.” We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People and their relatives were all very positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. People were involved in planning and making decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. People received fair and equal care and treatment. People said,” We are very happy with the service, we see the same 3 girls usually, all super and on time.” and “The carers always come in with a smile, no abuse ever, good training, know me well.” Relatives told us “Yes, I do feel that (person) is kept very safe by the staff’s general attitude, the way they are, no sign of any abuse ever.” Another person said, “Very consistent really good service from AMG, definitely recommend them.”