18, 20 September 2012
During a routine inspection
We watched how the staff supported the people in their care. We saw people were treated with dignity and respect. For example, we heard staff address people respectfully, speaking quietly about private matters.
People told us they had advocates who helped them with important decisions. People also described how they were involved in the running of the service and their own care through regular house meetings and monthly individual review meetings.
There were good safeguarding procedures in place and medicines were stored and given to people appropriately.
There was on-going training for staff to help them meet the needs of people in their care. The building was clean and well maintained with plenty of outdoor space which people could use independently.