10 August 2012
During a routine inspection
People told us that they were happy living at the home and that they were satisfied with how their care needs were being met. One person told us 'There are no unfair rules', another person told us 'They always look after us. I'm not in a rush to leave.' We spoke with four members of staff during our visit. They all showed a good awareness of the needs of the people that they supported.
People in the home generally appeared relaxed and comfortable with the staff who were supporting them. People did not raise concerns with us about their safety. People we spoke with were confident that they could raise concerns if they were not happy with the care being received and that they would be listened to.
After our visit, we spoke with three care professionals and an advocate who had contact with people at the home. They told us they did not have any concerns about the care people received. One care professional told us 'I'm quite impressed with the support offered.'