5 November 2012
During a routine inspection
People were supported to make choices and to develop independent living skills. One person explained how the staff had supporting them to manage their finances independently. Other people told us staff were helping them to develop their independent living skills through coin recognition, cooking and ironing sessions.
During our visits we had the opportunity of watching staff practices as they supported people. We heard staff address people respectfully and explain to people the support they were providing. Staff were friendly and very polite and understood the support and communication needs of people in their care