5 November 2013
During a routine inspection
Both the advocates we spoke with told us that people who used the service were involved with their care and their views were respected. They told us people were treated with dignity.
The advocates we spoke with were happy with the care people who used the service received. They told us the service referred people to health professionals if there was a concern. The provider made appropriate arrangements to ensure people received care that was safe and met their needs.
Advocates we spoke with told us they had confidence in the staff providing care and felt they were qualified to be able to meet people's needs. We found that staff were experienced and trained to provide safe care.
We were told by advocates of people who used the service that they were able to feedback any concerns regarding the service and these concerns were listened to and acted upon. We found the service undertook appropriate quality monitoring to ensure they could meet people's needs.
Records were kept securely and were fit for purpose.