22 January 2013
During a routine inspection
'The staff have all been lovely and treated me well.'
'I have always been spoken to politely and asked my opinion about how I have been looked after.'
'My care has been excellent.'
'I have received really good care and have really improved the short time I have been here.'
'I have no concerns about how they (staff) have cared for me, it has been a great help to me and my family.'
'There are lots of things to do during the day and I have really enjoyed it here.'
We found that people's care and welfare needs were being appropriately met and they were being cared for in a suitable environment by adequate numbers of appropriately trained staff. A suitable system to deal with complaints was being operated.