Archived: Swan Village Care Services - 44 Sedgley Road

People received care that met their needs. Records showed that people had access to see other healthcare professionals when needed. One person told us they were looked after by staff.

Arrangements were in place to ensure that safeguarding concerns were appropriately raised.

The management of medicines was appropriate and people received their medicines as prescribed.

We found that selection and recruitment processes were suitable to ensure that people were looked after by appropriate staff.

Systems were in place to monitor the quality of the service.

We found that people's care records were not always fit for purpose and detailed.

We found that best interest decisions were being made on behalf of people who lacked capacity, and these were clearly recorded.

Arrangements were in place to ensure that people were offered a healthier lifestyle. One person said, 'Yes, healthy food.'

People had regular access to other healthcare professionals, in a timely manner and this was monitored to ensure that appointments were chased when they had not been received.

Arrangements were in place to ensure that people were protected from harm.

There were improvements in the way that staff were supported to carry out their role. We found that staff had started to have regular supervision. One staff member said, 'Things are much better here now, and I feel happier.'

We found that better systems were in place to identify shortfalls and make improvements at the home.

People and their relative's comments and complaints were taken seriously. We found that action was taken where necessary to satisfy people.

We found that records were up to date and reviewed regularly. However, improvements needed to be made.

We found that people were involved in their care decisions throughout the day. We saw that staff respected people and promoted their independence.

We saw positive interactions between people and staff. People's care records were person centred and detailed. We found that people had advice and treatment from other healthcare professionals in a timely manner. This meant that people received care that met their needs.

We found that arrangements were in place to ensure that people were safeguarded from abuse. Improvements were required to ensure arrangements were in place to check that staff were suitable to work with vulnerable adults.

Most staff we spoke with told us that they were not supported to carry out their role. One staff said, 'Nobody listens to us, we are left in the dark.' We found that staff were not regularly supported through supervision and appraisals.

We found that systems to monitor the quality of services were not always effective at identifying shortfalls in the home.