The Mount Camphill Community

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care and the support provided, was person centred. People were at the centre of all decisions made and were able to contribute to the decision making process. This led to positive outcomes and fulfilled lives with goals and targets being reached with a constant focus on people achieving more, within their own capabilities. People and their loved ones told us that they felt valued and listened to. One relative told us, “My son’s wellbeing and happiness has increased beyond my expectations during the time at The Mount, he is no longer surviving as he was before starting there but thriving in the special environment that The Mount has created.”

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff spent time with people, talking with them about their day and their interests. If people needed additional support, staff were on-hand. We observed a person who had a minor accident being supported by several members staff, making sure they felt alright and making offers of medical support if needed. Another person opted to sit out of a group activity due to a temporary feeling of sadness. Similarly, the person was immediately supported by staff and reassured. The person quickly returned to being happy with no ongoing concerns. We saw people involved in various activities for example, baking, weaving and exercise classes. Between classes / activities, people helped prepare meals for their peers with the help of staff. Everyone we saw appeared happy, involved and supported.

People’s bedrooms were decorated how people wanted and were full of personal effects, possessions, photographs and had the appearance of being people’s home space where they could relax and within the confines of safety, do as they wanted. For example, a person had returned from a home visit the evening before and their suitcase had only been partly unpacked. Although the room appeared untidy, staff knew that this is how the person preferred to slowly unpack and settle back into their rooms. People were at the centre of care planning. Plans were written with people and direct quotes from people were recorded. For example, “I like going on the bus,” “I don’t like the rain” and “My family are important to me.” Care and support was provided in a person centred way in all aspects of people’s day to day lives. This view was supported by relatives and loved ones whose comments included: “Yes I believe the care afforded to my son is person centred and meets his specific needs. We are informed around this and feel that we are involved as a partnership and key stakeholders who have a vested interest in our son’s progress.” “Person centred care? The answer to that question is Yes. (Person) is encouraged to make decisions for himself (obviously with support where appropriate).” And “Her care is most definitely person centred. She may have trouble understanding certain aspects of her care, but is supported well in this.”

The registered manager told us that from the outset of the pre-assessment process, people were at the centre of all decisions made about care provision and support. Staff told us that their main role was to prepare people for their lives beyond the service, to support them towards living more independently. Staff put people first. Care plans and risk assessments were written with people to ensure full involvement. A member of staff said, “(New computer) system is good and we also have face to face communications. It works really well. We involve people. We sit down and do risk assessments with them.” Care plans contained a ‘hospital passport.’ A one page documents use din emergencies if a person needs to attend hospital, giving detail of important health and social care needs of the person involved. Staff cared about people and supported and celebrated different lifestyles, cultures and faiths. People were exposed to difference and this contributed to preparing them for independent living. Staff told us, “Students get used to and exposed to different cultures here. There is no feeling of isolation.” Another said, “I’ve observed many different people living together, different religions and all treated with respect, Muslim, Christian. People have the food that meets their cultural needs for example halal.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.