The Care Quality Commission
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Archived: Cintre Reachout

Overall: Good read more about inspection ratings

54 St. Johns Road, Clifton, Bristol, BS8 2HG (0117) 924 4654

Provided and run by:
Cintre

All Inspections

19 January 2017

During a routine inspection

This inspection took place on the 19 and 20 January 2016. The inspection was announced, which meant the provider knew we would be visiting. This was because we wanted to make sure the provider, or someone who could act on their behalf, would be available to support the inspection. The last full inspection took place in June 2015 and, at that time, one breach of the Health and Social Care (Regulated Activities) Regulations 2014 was found in relation to management of medicines. This breach was followed up as part of our inspection.

Cintre Reachout provides care and support to people, mostly young adults, in their own homes. The service currently provides support to 46 people.

A registered manager was in post at the time of inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are “registered persons”. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we found the provider was not making suitable arrangements for the proper safe management of medicines. We found sufficient improvements had been made.

Safe recruitment procedures ensured all pre-employment requirements were completed before new staff were appointed and commenced their employment. Staffing numbers were sufficient to meet people’s needs and this ensured people were supported safely.

People were supported by well trained staff that had sufficient knowledge and skills to enable them to care for them.

Risks to people were assessed and where required a risk management plan was in place to support people manage an identified risk and keep the person safe.

People were supported to maintain good health and were encouraged to access external health care professionals when required.

People’s rights were being upheld in line with the Mental Capacity Act (MCA) 2005. This is a legal framework to protect people who are unable to make certain decisions themselves. People were involved in the planning of their care and support.

People received effective care from the staff that supported them. Staff were caring towards people and there was a good relationship between people and staff. Staff demonstrated an in-depth understanding of the needs and preferences of the people they supported.

There was a positive culture within the service between the people, the staff and the registered manager. There were systems in place to assess, monitor and improve the quality and safety of the service.

27 May 2015 and 2 June 2015

During a routine inspection

This inspection took place on 27 May 2015 and 2 June 2015. The inspection was announced, which meant the provider knew we would be visiting. This was because we wanted to make sure the provider, or someone who could act on their behalf, would be available to support the inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Cintre Reachout provides care and support to people, mostly young adults, in their own homes. This was the first inspection of Cintre Reachout at this location. The service had previously been based at another location in Bristol.

People said they were happy with the care and support they received. One person, for example, said the support “gave them confidence.” People told us they felt safe when staff visited them and provided their support.

For the most part, procedures were in place to ensure people received a safe service. However, support with medicines was not clearly recorded; there was no policy to help ensure there was a safe and consistent approach from staff.

Staff talked to people about how to keep safe; risks to people were being assessed and plans put in place to reduce these. People’s rights were protected because staff understood their responsibilities in relation to the Mental Capacity Act 2005.

People told us they had good relationships with staff. For example, one person said the staff were “good company” and they were “well matched” with the staff who visited them.

Checks were carried out on staff to confirm they were suitable to be working with the people who used the service. Staff received training and support which helped them to do their jobs well.

Overall, people benefited from a well run service. People felt the service was meeting their needs. As part of a holistic approach, people also had the opportunity to develop new skills and to take part in social activities they enjoyed.

We found one breach of the regulations during our inspection. You can see what action we told the provider to take at the back of the full version of the report.