The Care Quality Commission

Archived: Mountain Ash

Fairlight Gardens, Fairlight, East Sussex, TN35 4AY (01424) 812190

Provided and run by:
Cove Care (Mountain Ash Residential Home) Limited

Important: The provider of this service changed. See new profile

All Inspections

2 July 2013

During a routine inspection

We used a number of different methods, including SOFI, to help us understand the experiences of people using the service, because people using the service had complex needs which meant they were not able to tell us their experiences.

Care plans included detailed information about the needs and abilities of people. There was evidence that people were involved in making simple decisions about their care. Where complex decisions were required there were systems in place to support people.

The home had a robust recruitment procedure in place to ensure that they employed suitable staff to work in the home. There were safe systems in place for the management of medication.

The home had systems in place to assist people with raising concerns. This was achieved either through conversation with people or through regular monitoring of people's behaviours and experiences.

8 November 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because people using the service had complex needs which meant they were not able to tell us their experiences.

One person was able to give 'Yes' and 'No' responses. When asked if they were looked after well they said 'Yes'. They also responded 'Yes' when asked if they liked the activities they attended and if they liked the food in the home. We found that care plans clearly documented the needs of people and how they should be met. Care was based on the individual needs of people and where appropriate, specialist advice and support was obtained. The provider had systems in place to continually monitor and improve the service.