30 September 2012
During a routine inspection
We saw people's privacy and dignity were respected and staff were helpful. Comments from people who lived in the care home included "the staff are nice" and 'the food is very good. One survey completed by a relative said that their relative 'feels safe and secure'.
We saw and heard staff speak to people in a way that demonstrated a good understanding of people's choices and preferences. We looked in detail at the care four people received. We spoke to staff about the care given, looked at records related to them, met with them, and observed staff working with them. We saw that the staff had a good understanding of people's individual needs and that they were kind and respectful. They took time to work at people's own pace.
We observed that people were supported to make decisions about their lives and be as independent as possible. We saw that people's care records described their needs and how those needs were met.