9 February 2012
During a routine inspection
"I've been happy here...from the moment I came through the door the atmosphere was lovely...I could not have been happier";
"[Staff] very friendly, very helpful and very sensitive";
"Fine...[I get] everything I need and very comfortable";
"Food is very good and they bring tea and biscuits in-between";
"They are caring people...staff are friendly and caring";
"Most of the staff can't do enough for you";
"Always there for you...staff are wonderful";
"Excellent here, couldn't ask for anything else";
'Room is warm, clean and tidy";
"You can be as private as you want, you just close your door and they [staff] know you want some privacy".